Privacy Policy

This Privacy Policy describes how Marcos ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website eatpizza-marcos.click, place orders through our platform, or otherwise interact with our food services. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Who We Are

Marcos is a food service business operating in the United States. We operate the website located at eatpizza-marcos.click through which customers can browse our menu, place orders, and access food-related services.

For all privacy-related inquiries, requests, or complaints, you may contact us using the information provided in Section 14 of this Privacy Policy.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact our customer support team, we may collect the following personally identifiable information:

• Full name
• Email address
• Phone number
• Billing and delivery address (including street address, city, state, and ZIP code)
• Date of birth (where required to verify age eligibility)
• Username and password for account creation
• Profile photo (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase on our platform, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card details (card number, expiration date, CVV)
• Billing address associated with your payment method
• Digital wallet identifiers (e.g., PayPal, Apple Pay, Google Pay)

2.3 Order and Transaction Data

We collect information related to your orders and transactions, including:

• Order history and details (items ordered, quantities, customizations)
• Order timestamps and delivery instructions
• Special dietary requests or preferences you provide
• Feedback, ratings, and reviews submitted about our food or service
• Customer support communications and complaints

2.4 Usage and Technical Data

When you visit our website, we automatically collect certain technical information about your device and how you interact with our platform:

• IP address and approximate geographic location derived from your IP address
• Browser type, version, and language settings
• Operating system and device type (desktop, mobile, tablet)
• Pages visited, links clicked, and time spent on each page
• Referring URL (the website that directed you to ours)
• Search queries entered on our website
• Error logs and crash reports
• Session identifiers and interaction timestamps

2.5 Location Data

With your permission, we may collect precise or approximate geolocation data from your device to facilitate delivery services, recommend nearby pickup options, and improve the accuracy of our service. You may disable location access at any time through your device settings; however, certain location-based features may not function without this data.

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. For detailed information about how we use cookies, please refer to Section 8 of this Privacy Policy.

2.7 Communications Data

If you contact us by email, phone, or through our website's contact form, we collect and retain the content of those communications along with your contact details. This includes:

• Email messages and attachments sent to us
• Records of telephone conversations (where permitted by law and where notice is provided)
• Live chat transcripts
• Social media messages or comments directed at us

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social media pages)
• Third-party delivery partners or aggregator platforms
• Analytics providers and advertising networks
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Delivery and Order Processing

• To process and fulfill your food orders and manage deliveries
• To send you order confirmations, receipts, and status updates
• To manage your account and provide customer support
• To coordinate delivery logistics and communicate with delivery partners
• To accommodate special dietary requests or order customizations
• To process payments and issue refunds where applicable

3.2 Communication and Customer Support

• To respond to your inquiries, questions, and complaints
• To send you important transactional messages related to your orders
• To notify you of changes to our menu, services, or policies
• To send promotional offers, discount codes, and marketing communications (with your consent where required)

3.3 Analytics and Service Improvement

• To analyze usage patterns and understand how customers interact with our website
• To improve the functionality, design, and content of our website
• To develop new menu items and services based on customer preferences
• To conduct internal research and statistical analysis
• To monitor and troubleshoot technical issues on our platform

3.4 Marketing and Advertising

• To deliver personalized advertisements and promotions tailored to your interests
• To send you newsletters, special offers, and loyalty program updates (where you have opted in)
• To measure the effectiveness of our marketing campaigns
• To conduct retargeting campaigns through third-party advertising platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, by contacting us at [email protected], or by adjusting your account communication preferences.

3.5 Legal and Regulatory Compliance

• To comply with applicable laws, regulations, and legal processes
• To enforce our Terms of Service and other agreements
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To protect the rights, property, and safety of our business, our customers, and the public
• To respond to lawful requests from government authorities and law enforcement agencies

3.6 Business Operations

• To manage our loyalty programs and reward schemes
• To conduct surveys and collect feedback to improve our services
• To facilitate business transactions such as mergers, acquisitions, or asset sales
• To maintain accurate business records and financial accounts

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Performance of a Contract: Processing is necessary to fulfill your orders and provide you with our food services.
• Legitimate Interests: We process data to pursue our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security of our platform, provided such interests are not overridden by your privacy rights.
• Consent: Where required by law, we obtain your consent before processing your data for marketing purposes or placing non-essential cookies on your device.
• Legal Obligation: We process data to comply with applicable laws and respond to lawful requests from regulatory authorities.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are obligated to protect your data. Categories of service providers include:

• Payment Processors: To securely process credit card and digital payment transactions
• Delivery Partners: To coordinate food delivery to your specified address
• Cloud Hosting Providers: To store and manage our website data and infrastructure
• Email and SMS Service Providers: To send transactional and marketing communications
• Analytics Providers: Including Google Analytics and similar services, to analyze website usage
• Customer Support Tools: To manage and respond to customer inquiries
• Marketing Platforms: To deliver targeted advertising and promotional campaigns

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid requests from public authorities (e.g., a court order, subpoena, or government agency request). We may also disclose information when we believe disclosure is necessary to:

• Comply with a legal obligation under federal, state, or local law
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public
• Protect against legal liability

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your data.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for industry analysis, research, marketing, or other business purposes.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

6.1 Technical Security Measures

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest, including payment credentials and personal identifiers
• Firewalls and intrusion detection systems to monitor and protect our network infrastructure
• Regular security patches and software updates
• Multi-factor authentication for administrative access to our systems
• Regular vulnerability assessments and penetration testing

6.2 Administrative Security Measures

• Access controls that limit employee access to personal data on a need-to-know basis
• Regular employee training on data protection and privacy best practices
• Confidentiality agreements for all staff and contractors who handle personal data
• Documented data breach response and incident management procedures

6.3 Physical Security Measures

• Secured physical access to data storage facilities
• Secure disposal of physical documents and electronic storage media containing personal data

7. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights promptly and transparently.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

7.2 General Privacy Rights for All Users

Regardless of your location, we honor the following general privacy rights for all users of our services:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements.
• Right to Withdraw Consent: Where we process data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object to Marketing: You may opt out of receiving marketing communications at any time.

7.3 How to Exercise Your Rights

To exercise any of the privacy rights described above, please submit a request to us using one of the following methods:

• Email: [email protected]
• Website: eatpizza-marcos.click

We will acknowledge your request within 10 business days and respond to your request within 45 calendar days of receipt. If we require additional time, we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request to ensure we do not disclose information to unauthorized parties.

You may designate an authorized agent to submit requests on your behalf. We will require written proof of authorization and may verify your identity directly with you before honoring any agent-submitted request.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

• Essential Cookies: Strictly necessary for the operation of our website, including shopping cart functionality and user authentication. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website, such as which pages are visited most often, to help us improve the site's performance.
• Functional Cookies: Allow the website to remember your preferences (such as language, location, and saved items) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of advertising campaigns. These may be set by us or third-party advertising partners.
• Third-Party Cookies: Set by third parties such as Google Analytics, Meta (Facebook) Pixel, and similar services that help us understand user behavior and deliver targeted marketing.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse cookies, delete existing cookies, or notify you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through industry tools such as the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

For more detailed information about our use of cookies and how to manage your preferences, please refer to our dedicated Cookie Policy available on our website.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the applicable retention period, we will securely delete or anonymize your personal information. In some circumstances, we may retain anonymized data indefinitely for statistical and research purposes without the ability to re-identify individuals.

10. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable state laws, we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information through our website without parental permission.

11. International Data Transfers

Marcos is based in the United States. Our website, servers, and operations are primarily located within the United States. However, some of our third-party service providers, partners, or subprocessors may be located in other countries, which means your personal information may be transferred to and processed in countries outside the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that such transfers comply with applicable laws and that your data receives adequate protection comparable to the standards applied in the United States. These steps may include:

• Entering into data processing agreements with service providers that include appropriate data protection clauses
• Verifying that recipient countries provide an adequate level of data protection
• Implementing technical and organizational measures to protect data in transit and at rest

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and, where applicable, to other countries as described in this section.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Marcos. This Privacy Policy applies only to our website and services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to review the privacy policy of every third-party site or service you visit. Common third-party integrations on our site may include:

• Google Analytics (analytics)
• Meta Pixel (advertising)
• Payment gateways (e.g., Stripe, PayPal)
• Social media sharing buttons
• Delivery platform integrations

Interaction with these third-party services is governed by their respective privacy policies, not ours.

13. California-Specific Disclosures

In addition to the rights described in Section 7, California residents are entitled to the following disclosures under the CCPA/CPRA:

13.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account name)
• Customer records information (address, phone number, payment information)
• Commercial information (order history, purchasing behavior)
• Internet or other electronic network activity information (browsing history on our site, search queries)
• Geolocation data (approximate or precise location for delivery purposes)
• Inferences drawn from personal information to create a profile about your preferences

13.2 Do Not Track Signals

Our website does not currently respond to "Do Not Track" (DNT) signals from web browsers, as there is no universally accepted standard for how websites should respond to such signals. However, you may opt out of tracking technologies as described in our Cookie Policy.

13.3 Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request information about the disclosure of their personal information to third parties for direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected].

14. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact our privacy team using the details below:

We aim to respond to all privacy-related inquiries within 10 business days. For formal privacy rights requests (such as access, deletion, or correction), we will respond within the timeframe required by applicable law, generally within 45 calendar days.

15. Filing Complaints with Regulatory Authorities

If you are not satisfied with our response to your privacy inquiry or believe that we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant regulatory authority.

15.1 United States — Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces consumer protection laws, including rules against unfair or deceptive data practices. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.2 California Residents — California Privacy Protection Agency (CPPA)

California residents may file complaints regarding violations of the CCPA/CPRA with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]

15.3 California Attorney General

Alternatively, California residents may contact the California Attorney General's Office regarding consumer privacy concerns:

• Website: oag.ca.gov/privacy

We encourage you to contact us first so that we can address your concerns directly before filing a regulatory complaint. We are committed to resolving privacy issues promptly and in good faith.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the ways in which we collect and use your personal information. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website with a new "Last Updated" date
• Send you an email notification if you have an account with us
• Display a prominent notice on our website homepage for a reasonable period after the change

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

If you disagree with the changes to this Privacy Policy, you should discontinue your use of our services and may request the deletion of your account and personal information by contacting us at [email protected].